1 reviews | Active since May 2015
Beware: Being a Standard Bank client will cost you your reputation.
I've had some bad experiences with Standard Bank, but I think we have hit a brand new low point. It is actually astoungding how inept they are at anything.
I have been with them for 23 years and have been trying to apply for vehicle finance the past couple of days. I tried using them first because I mistakenly thought it would be the most pain free. How wrong I was.
First off I pay for a Prestige Account and have not been able to get a personal banker. All my old ones dissapeared and the new one (I randomly got assigned to) is unavailable. So I have phoned the helpline twice in an attempt to get hold of someone only to be told I will be contacted which never happens.
Here's where it gets even better. These clowns have been rejecting my applications giving obscure reasons like value-to-loan being above maximum (it isn't), and after the car dealership tried to apply for me they got feedback that I am under either debt review or sequestration. Which is absolutely insane. I have never been in my life and as far as I know my credit record has been perfectly clean for more than 12 years.
The level of annoyance with Standard Bank's service is now matched by the level of embarrasment Standard Bank is causing me. It is truly shocking and I'm just really glad and greatful that other banks have stepped in where my own bank messes up and helped me with the financing.
If this isn't resolved asap I will be changing banks soon.
To other people out there - please DO NOT EVER join Standard Bank. You will regret it. I am the perfect average customer they could ask for and they have made sure to punish me and fill my life with problems because of ineptitude for years now.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our sincere apologies for your overall experience with us however our team is looking into this matter.
We have assigned a dedicated consultant who will be looking into this matter.
Please be on the look out for our feedback.
Kindest regards,
Our sincere apologies for your overall experience with us however our team is looking into this matter.
We have assigned a dedicated consultant who will be looking into this matter.
Please be on the look out for our feedback.
Kindest regards,
So it looks like this issue has reached a dead-end. It is unclear where the dealer got hold of that notification, and Standard Bank can't seem to find any such application rejection.
Although it came far too late I will give credit to the helpline people who assisted me eventually to resolve some of my questions and concerns, and putting in some real effort to see if they can get to the bottom of it. I do want to emphasise though that despite all this drama I still have not been put into contact with any personal banker despite being a Prestige Member for probably a decade now. Money flushed down the drain because when I needed it it wasn't there. (I could only chuckle at Standard Banks happy announcement in my mailbox a few days ago of merging it with Standard Bank Private now to give people access to "a team of experts, advisers and bankers". Sure.)
At the end of the day in the time it took me to get the first bit of helpline support from Standard Bank, Wesbank had already reviewed my application and approved it. I still see no reason to stay with Standard Bank and will be moving away.
So it looks like this issue has reached a dead-end. It is unclear where the dealer got hold of that notification, and Standard Bank can't seem to find any such application rejection.
Although it came far too late I will give credit to the helpline people who assisted me eventually to resolve some of my questions and concerns, and putting in some real effort to see if they can get to the bottom of it. I do want to emphasise though that despite all this drama I still have not been put into contact with any personal banker despite being a Prestige Member for probably a decade now. Money flushed down the drain because when I needed it it wasn't there. (I could only chuckle at Standard Banks happy announcement in my mailbox a few days ago of merging it with Standard Bank Private now to give people access to "a team of experts, advisers and bankers". Sure.)
At the end of the day in the time it took me to get the first bit of helpline support from Standard Bank, Wesbank had already reviewed my application and approved it. I still see no reason to stay with Standard Bank and will be moving away.
We will follow up with our team and we will revert.
Our sincere apologies for the inconvenience experienced.
We will follow up with our team and we will revert.
Our sincere apologies for the inconvenience experienced.