Better chance of people paying e-toll than getting good service from this bank

I was told telephonically that I will be charged on a monthly cycle basis instead of a monthly basis. It being so, I was charged double in one monthly cycle. I made the bank aware of this, and only after receiving service that was impaired by incompetency and dishonesty, I was told that the bank ACCEPTS FULL RESPONSIBILITY for providing false information, but I can't be reimbursed because I was given a pricing guide that said I'd be billed per month. Bear in mind I was told that adjustments will be made to the pricing guide. This is highly unacceptable and unfair because I'm a victim of false information that was provided by a Standard Bank Manager from CRC. I can't even get compensated for all the airtime I spent phoning the bank to ask what was going on. Simon Seakamela I am deeply disappointed that your department let me down. When this is resolved I think I should change banks, because this is NOT ON!