JG
Jake G

1 reviews | Active since Jun 2021

20 Apr 2024, 09:16

BETHLEHEM BRANCH 3RD BAD EXPERIENCE

After receiving a notice that I should go into Standard Bank to verify my particulars, I did so on Thursday 18 April 2024. On arrival we signed in and were told to have a seat and wait to be called. I just want to mention that the seats were little round stools and not very steady and comfortable. Having a back problem did not help. After about half an hour I had to stand up to get relief . After standing for another 20 min I started walking down the passage next to the cubicles. The next moment a woman approached me and asked me if I was okay, to which I rep**** no. I said I was tired and my back hurt. She then, very rudely told me that I was not allowed to walk there because of security reasons and that I should go to the other side. I still wanted to talk to her but she just turned around an very loudly told me it was for security reasons and walked away. There were no signs posted anywhere to indicate that I should not walk there. .

0
Replies (1)
Standard Bank
Standard Bank's reply20 Apr 2024, 09:19
Official
Dear Jake, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***