Best service from Standard Bank is lip service!!!!!!

Item: Standard Bank
Rating: 1
Author: Pieter T

I have a vehicle financed through Standard Bank VAF. In October I ran into problems and contacted the bank to arrange with them on how to deal with the issue. Was given an email address to which I sent detailed info and a request. After a month I sent a follow up email, and sent several since. Received mails saying they are attending to my query, but no real response. Received a mail from Legal and informed them of my mails - their response was to sent a mail telling me to get back to the person I mailed. Again no response!!! It is painfully clear that Standard Bank is extremely good at giving lip service to customers in distress. Disgusting service!!!!!

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Replies (1)

Standard Bank's replyOfficial

07 Feb 2020, 06:56

Hello Pieter

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Tshilidzi Mulaudzi

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply07 Feb 2020, 06:56

Official