Best service from Standard Bank ever

On 20 Jan 2016 I had another massive problem with Standard Bank (card blocked again). I phoned what I thought was the standard bank call center, and got through to Steven Blom, the Eastgate Regional Manager (I have absolutely no idea why his number is in my phone - did I deal with him in the past and have a great experience then too?). I expected a brushoff. Instead I got the best service I have ever had from him and one of his assistants Mtho. His service was not only exemplary, it was so far beyond what was expected (not my region, not my branch, literal 5 minute callback, after hours, personal followup, ...) that I'm going to be telling people about what he did for months to come - and expecting they will think I am exaggerating. I cannot express how impressed I am. I am also grateful for the help in making something beyond his control less painful and annoying to have to deal with. WELL DONE!