HcyhmU
How can you help me Unexceptable

1 reviews | Active since Feb 2019

17 Nov 2020, 08:38

Benodig dringend oorbruggings lening vir operasie

Probeer alreeds maande in ****ak kom met enige iemand by Standardbank om hulp. My 72 jarige moeder moet dringend n operasie onder gaan na n wrede verkragting deur 3 mans. Sy wil n oorbruggings lening aangaan. Het 2 polisie wat maandeliks uitbetaal asook n goeie pensioen. Inkomste R16,000 Wag ook op n uitbetaling van huisagent (R520,000) van die verkoop van haar eenheid. Ons word elke keer ingelig om aanlyn aansoek te doen dan word dit afgewys. Hierdie het n inpak op haar elke keer as dit afgewys word. Ons kan ook nie iemand gaan sien by tak nie. Dit word nie toegelaat nie. Met wie kan ons dringend in aanraken kom. Standaard Bank dit is n skande dat n bejaarde dame so behandel word. Sekerlik kan sy gehelp word??????

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Replies (3)
Standard Bank
Standard Bank's reply17 Nov 2020, 12:14
Official
Dear Vanessa

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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HcyhmU
How can you help me Unexceptable's update18 Nov 2020, 22:53
Reviewer Update
Still waiting for reply regarding out complaint. One of your consultants said we should apply online (again) and again it was declined- apply all the time online has a devastating effect on her credit score. She is 72 years old and not in any state to visit one of you branches. All she need is bridging finance until her money is paid out for property she sold. She’s been with Standardbank for YEARS!!!!!!! Surely you can help a lady who is in desperate need of an operation that would change her life.
Come on Standardbank how long should we wait for an answer.
Standard Bank
Standard Bank's reply14 Dec 2020, 12:59
Official
Hello Vanessa

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was dealt and responded to.

Kind regards 
Complaint Resolution Centre 
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