SK
Sandra K

1 reviews | Active since Jan 2021

17 Jan 2025, 16:55

Beneficiary list disappeared after getting a new debit card

I had to get a new debit card as there was ***** on my account. I got the new card at the branch. When I went into my app, my payment beneficiary history was completely wiped except for one beneficiary from 2012!! This will be a HUGE schlepp to try and find out all the account numbers that I have to make payments to at the beginning of February. I also requested a statement for March 2023 which is supposed to be available on the app(up to 2 years from current date) but could not access that on the app and had to pay R100 for a one month statement....and had to wait 7 working days for it! At FNB, one can get hold of these statements on the app and at far less the cost and IMMEDIATELY!

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Replies (1)
Standard Bank
Standard Bank's reply17 Jan 2025, 17:03
Official
Good day Sandra,

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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