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JK
Johannes K

1 reviews | Active since Jun 2017

26 Nov 2017, 08:42

Beneficiaries removed after maintenance on the 12th November 2017

I am very unhappy with the service, resolution and to the consultant I spoke to on Friday afternoon regarding my issue as I have called numerous times and there has been a escalation regarding my beneficiaries being removed from me seeing it ( but they say they can see it on their side ) and also I cannot re-add a beneficiary due to an error I keep getting. On Friday the 24th November 2017 I called Standard bank and gave my reference number ( ********** 910 ) as I wanted feed back as to what is going on as this to be placed as URGENT due to bills I have to pay and was said that "This is not urgent" by the consultant and an email will be sent to the person dealing with it and that person will call me or email me further and have yet to get any feed back but will be resolved on the 29th November 2017 which frankly is unacceptable as this error came from the maintenance and should never have happened in the first place. I have also emailed the Standard bank to their email for reporting a bug ( ********** ) and also have yet to get any response from this.

I would appreciate if someone senior can solve this issue for me with immediately and get back to me as this ASAP

Kind regards Mr Klopper

0
Replies (2)
Standard Bank
Standard Bank's reply27 Nov 2017, 00:59
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

JK
Johannes K's update27 Nov 2017, 15:33
Reviewer Update
Thank you Niyaaz, I did get the follwoing response at 07h29 this morning which is a generic resoponse however still have not got any response to my issue and this has now become CRITICAL. I need someone to sort this out by tomorrow { A dedicated specialist in the Complaint Resolution Centre has been notified of your email. If this is a new matter, you will shortly receive a response to confirm a reference number and details of the person who will be assisting you. If your correspondence relates to a matter previously brought to our attention, you will receive feedback on progress made, shortly. Please do not respond to this automated reply. }