Beneficiaries automatically deleted
<p> I have a problem whereby two of my internet banking payment beneficiaries are being deleted by the system constantly. The first time this happened, I called and complained and the beneficiaries were added back with my full payment history intact. The second time this happened I called and they informed me to go to the branch to sort out. The branch couldnt help me. They asked me to call Internet Banking. I was advised that IT will look into this and get back to me. I got a stock standard response from Veruschka Barlow without any investigation done. To avoid more headache I added the beneficiaries myself and lost my payment history. Now this has happened again for a THIRD time. The two beneficiaries are company added beneficiaries named Nedbank Investment. This is HIGHLY FRUSTRATING</p>
Good day Adhil
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Adhil
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Dear Adhil
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Reference Number
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Dear Adhil
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Reference Number
***