BELOWSTANDARD banking

Just an update A review was updated on 11 OCTOBER 2020 Automated response Automated response 28 October 2020 first human response Conditions Freeze/pause payments for 3 months on the mortgage account. 2 NOVEMBER 2020 send other pressing requests 04 NOVEMBER 2020 NO REesponse on the mails sent. I called the department. EXCUSE=I had training so haven't updated or gone thru emails. 05 NOVEMBER 2020 Collections department calls, your account is in arrears. CONCERN=my Credit profile in jeopardy = NO EXACT TIME FRAME OF PROBLEM RESOLUTION. NO MANAGER HELP/NO ONE TO ASSIST U EXCEPT FOR THE PEOPLE WHO DO THINGS BY THE Books.

Please don't send those automated responses. Irks