Below Standards Bank

I am a private banking client. Received a replacement credit card more than a month ago. To create a new pin for the card, I have to go to the branch since it can no longer be done on-line. To “improve” customer service, Standard Bank had the “wisdom” of closing all its local branches and only has a hopelessly overcrowded branch in the “dungeon” of Centurion Mall. I have been to this same branch THREE times now to arrange for a new pin. On arrival, there is a queue virtually 40 meters long outside the branch with security only letting people in when someone comes out. Inside the branch there are even more people in a sitting queue playing musical waiting chairs. On all three occasions I have patiently waited in the queue that does not move at all. Goodness knows what is going on inside the branch. On every occasion I waited for almost 40 minutes and then gave up and left – and I was not even inside the branch with about 15 people ahead of me. And no, it was not end of the month and on the past two occasions was in the middle of day in the week. To put it mildly, I am now so “gatvol” that you may as well take the credit card back because I cannot use it.