KB
Kevin B

1 reviews | Active since Aug 2011

24 Oct 2016, 20:46

Below 'Standard' service, *****s istore image!

<p>I received my istore credit card earlier today for the sole purpose of transacting with the istore. Standard Bank, who underwrite the card however soon put an end to that. The entire process was exceptional, but the simple process of using the online et ice to obtain my pin, turned into something of a service nightmare. Two calls to dedicated service centre consultants and 6 attempts following telephonic prompts , left me no closer to resolving my pin issue. </p> <p>I certainly hope that the istore will review their future financial services associations.</p>

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Replies (2)
Standard Bank
Standard Bank's reply25 Oct 2016, 11:38
Official

Good day Kevin

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 Nov 2016, 13:00
Official

Dear Kevin

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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