jL
johann L

1 reviews | Active since Jan 2011

26 Mar 2021, 18:50

Below Standard - please change your name. maybe it will make a change

Again for the 4th time, Standard Bank ensures that they refuse to help me. They must change their name to Impossible Bank.... Not Standard Bank.

I am struggling and they just wipe me off like dirt...

yet they increase their service payments with any questions...

They allow doing just what they want.

allowing double payments to go off and back into my account...

then they rely on a computer system to check your account.

In the end, they messed it up..

and then ....

you guessed it --- DECLINED....

this was not a problem in the past.

now everyone just sits back and the computers do all the work.. so what am I paying a service fee for?

As a prestige customer...

I have up to date never received the contact number or not as much as an e-mail or call from anyone.. don't let them fool you..

0
Replies (1)
Standard Bank
Standard Bank's reply27 Mar 2021, 01:07
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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