AJvV
Anel Jansen van Vuuren

1 reviews | Active since Feb 2015

28 Apr 2015, 20:12

Below standard once again!!!

Writing a complaint directed towards Standard Bank certainly falls on deaf ears. Clearly the bank assumes it is untouchable and in the process performs in an unsuitable manner towards its clients.<br> <br> I will be posting the same complaint now for the third time, and needless to say, I am convinced that this complaint will too be attended to with an automated email response and later a claim that management is looking into the matter. It is obvious that either Standard Bank is ******** towards my complaints or they lack the capacity to solve problems, certainly a motivation to switch to a bank more suited towards looking after their client's best interest.<br> <br> I am still waiting for Standard Bank to attend to my transactions, in which, at various retailers, after swiping my card, the transactions apparently were not successful. Interesting enough the money was deducted from my account and never reversed as I was informed it would be. <br> I have made countless attempts to address the problem, but still I find myself in the same predicament, a victim of poor service and in actual fact theft. Money... my money has been incorrectly deducted off of my account and I have not received it back!!!!!!

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Replies (1)
Standard Bank
Standard Bank's reply30 Apr 2015, 12:06
Official
Hello nely.jvv,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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