Below standard banking service! Utterly disappointed yet again.

If there was an option of half a star for rating I would select it.

So I was requested by Standard bank to FICA my account 2 weeks ago, I went to the bank with the relevant details to FICA my account on Friday and I was told that all is in order. On Sunday they freeze my account without informing me, unaware of the frozen status of my account I went to the petrol station to fill up only to have the payment declined. Then only do I get an sms informing me that my account has been frozen. That was a major inconvenience for me and I was in a tight spot. I went to the bank again to enquire and to re-FICA my account. The consultant was polite and told me that my account was still frozen and she apologised on behalf of the bank, she unfroze my account and I left there thinking that all is in order especially since I FICA'd twice. Today I went to fill up again, used my card and have it decline again because it's still frozen. This is such inconvenience for me, it's embarrassing and very disappointing because I'm left stranded. My biggest concerned at the moment is my debit orders because they are scheduled to go off tomorrow, should they bounce I will be holding Standard Bank liable for the penalties that I could acquire due to their incompetence. I'm not gonna FICA my account again, after this predicament I have no reason to stay with Standard Bank because they offer below standard banking service.