ML
Michelle L
1 reviews | Active since Oct 2021
15 Nov 2023, 20:18
Below Standard Bank
If I could make this a 0 star review, I would. For the third time now, my Standard Bank account has been randomly frozen with no warning. In the past when I called, they said it was because of suspicious activity and that they had frozen my account for my security. Today, I was told to go to a branch with proof of address and 3 recent payslips. No reason given. I work 9 to 5 and have zero time this week to ****** around at a bank. I also have no cash in case of an emergency. After this episode, Discovery Banking, here I come.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
16 Nov 2023, 06:38Dear Michelle
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Nov 2023, 06:38
Official
Dear Michelle
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
16 Nov 2023, 13:15Dear Michelle
We just tried to phone you, and an African woman answered.
Please send us a different cell phone number so we can help you as needed.
We're eager to hear your thoughts
Kindest regards
Standard Bank Hello Peter Team
***
We just tried to phone you, and an African woman answered.
Please send us a different cell phone number so we can help you as needed.
We're eager to hear your thoughts
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Nov 2023, 13:15
Official
Dear Michelle
We just tried to phone you, and an African woman answered.
Please send us a different cell phone number so we can help you as needed.
We're eager to hear your thoughts
Kindest regards
Standard Bank Hello Peter Team
***
We just tried to phone you, and an African woman answered.
Please send us a different cell phone number so we can help you as needed.
We're eager to hear your thoughts
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Nov 2023, 10:09Dear Michelle
Our staff unsuccessfully attempted to call you.
Please provide us with your correct cell phone number and an appropriate time to reach you.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our staff unsuccessfully attempted to call you.
Please provide us with your correct cell phone number and an appropriate time to reach you.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Nov 2023, 10:09
Official
Dear Michelle
Our staff unsuccessfully attempted to call you.
Please provide us with your correct cell phone number and an appropriate time to reach you.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our staff unsuccessfully attempted to call you.
Please provide us with your correct cell phone number and an appropriate time to reach you.
We're eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
ML
Michelle L's updateReviewer Update
17 Nov 2023, 10:29I went to a branch yesterday and apparently my details had to be updated. The number on file was from years ago, so I am not sure how you guys somehow manage to get hold of me to try to sell me insurance every few months, but used the old number to try resolve this, and apparently to warn me before freezing my accounts. The frustration continued as after my cards were unblocked, I tried to use my credit card and it was declined. I returned to the bank, where I was told to call the credit card devision from their line. They told me that the card wouldn't be usable for 24 hours. This was not communicated to me during my first encounter – I was told the block was lifted. So a lot of wasted time.
ML
Michelle L's update17 Nov 2023, 10:29
Reviewer Update
I went to a branch yesterday and apparently my details had to be updated. The number on file was from years ago, so I am not sure how you guys somehow manage to get hold of me to try to sell me insurance every few months, but used the old number to try resolve this, and apparently to warn me before freezing my accounts. The frustration continued as after my cards were unblocked, I tried to use my credit card and it was declined. I returned to the bank, where I was told to call the credit card devision from their line. They told me that the card wouldn't be usable for 24 hours. This was not communicated to me during my first encounter – I was told the block was lifted. So a lot of wasted time.
Standard Bank's replyOfficial
17 Nov 2023, 10:39Dear Michelle
We value your correspondence back to us.
We deeply regret any inconvenience you may have had dealing with us.
In the event that you still need our assistance, kindly provide us with the accurate cell number.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
We value your correspondence back to us.
We deeply regret any inconvenience you may have had dealing with us.
In the event that you still need our assistance, kindly provide us with the accurate cell number.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Nov 2023, 10:39
Official
Dear Michelle
We value your correspondence back to us.
We deeply regret any inconvenience you may have had dealing with us.
In the event that you still need our assistance, kindly provide us with the accurate cell number.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
We value your correspondence back to us.
We deeply regret any inconvenience you may have had dealing with us.
In the event that you still need our assistance, kindly provide us with the accurate cell number.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***