below Standard - Bank - consistent poor and surly service

<p>I have banked with Standard for 43 years and the service now is pretty shocking. Three calls to get an address changed - really ...but there's more. after over waiting over an hour twice yesterday I got through to a cheeky and surly woman who was very offhand with me about a problem that supposedly only a branch can fix. I have an account whereby no bank charges app****. Suddenly two months back bank charges(service fee) has been levied on my account. I was hoping to resolve this telephonically but was not able to. other banks can open and close accounts and offer services online or by phone but no... I must spend yet more time in a crowded branch trying to resolve my problem. Not even sure if its enquires or a consultant I need. It may be a new bank that I need - that will work for me. I have filled in a complaint -please call me request, but nothing yet. Catch a wake-up Below Standard bank!</p>