DE
Dani E
1 reviews | Active since Jan 2020
25 Nov 2021, 18:25
Below standard Bank
Good day
Please do advise me why my mother's Standard Bank account remains frozen for suspected ***** when she has confirmed that THERE IS NO *****?? Her brother pays money into her account to assist her since her finances were heavily affected by my father's death and subsequent loss of income. Do you really want to put a 60 year old widow through this ordeal? She can't access her own account?? She has been with Standard Bank for longer than I have been alive.
She's been to the Tzaneen branch. They're "investigating". This is disgusting service.
Call her and sort this nonsense out please.
Not my best regards at all - Danielle
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Standard Bank's replyOfficial
26 Nov 2021, 04:14Hello Dani
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply26 Nov 2021, 04:14
Official
Hello Dani
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***