Below Standard Bank .. Below service
I have approached Standard bank 3 times, during the course of the last 2 weeks discussing that I will be going overseas. making sure all precautions are met since I do not have cellphone reception at the location I am at , After resolving my one issue finally after 2 bank visits and 3 phone calls; 1 day short of my trip. Whilst on Vacation my Card got Sucked in by ATM. I tried emailing the bank at ********** and information ********** There response they will get back to me within 48 hours. enough time to get me stranded with no money at a foreign destination. When you do get hold of them on social media. ( since they respond there as they get named and shamed) there response was unprofessional and on a level not yet experienced.
I do not think Rage, anger and Frustration can describe the true emotions I am going through now.
There name should be changed to : Below Standard Bank , and the slogan whats your next.... So we can ***** it up.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***