MR
Marlene R
1 reviews | Active since Oct 2012
11 Feb 2020, 16:03
Below Standard Bank
You are a lousy bank honestly.
There is just no customer service in existence.
I have been sending mails to *** since 31 January with absolute no responses. 3 Mails so far.
I try to communicate on Twitter to get some feedback and get ignored flat. Everyone else's queries on twitter gets answered but I get ignored.
Must be because I questioned the credibility of your competitions seeing as you Posted a competition for Match In Africa and then deleted all the posts without announcing the winner. So you ask questions.... You get the cold shoulder. Fantastic service Standard bank..... Keep it up.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Feb 2020, 04:57Hello Marlene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Tshilidzi Mulaudzi
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********
Standard Bank's reply12 Feb 2020, 04:57
Official
Hello Marlene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Tshilidzi Mulaudzi
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********
MR
Marlene R's updateReviewer Update
17 Feb 2020, 13:20So when is this miracle going to happen..... Oh no wait sorry.... It will never happen because your reply is just a general reply you give to all the complaints and other than that.... Of course you don't give a **** about sorting out your client complaints.
MR
Marlene R's update17 Feb 2020, 13:20
Reviewer Update
So when is this miracle going to happen..... Oh no wait sorry.... It will never happen because your reply is just a general reply you give to all the complaints and other than that.... Of course you don't give a **** about sorting out your client complaints.
Standard Bank's replyOfficial
27 Feb 2020, 16:19Dear Marlene
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply27 Feb 2020, 16:19
Official
Dear Marlene
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***