Below Standard Bank...

How I can give them one star, is a good question. Lucky for them. I went to Standard Bank Durbanville, what a disaster! There is no order, and the two poor ladies pick and choose who they would want to help first. I left the branch without any success, and went to Cape Gate Branch. Got my Bank confirmation letter, but they did not give me a temporary Card, and only ordered my Card today, 4 days later after I called them... I then went to Veldrift Branch (as we are on holiday close by), and the lady there were really helpful.

Came back and wanted to make payment on the My Bills Function, which does not work, and the lady on the phone could also not tell me how long a simple query like this could take. I also waited more than a hour before I called back, as my reference number was not sent within the ten minutes as promised.

I must admit, they are the worse Bank I have ever dealt with, and if Capitec had the Passport appointment facility, I would have never even thought of going to Standard bank.