Below Standard Bank

Same complaint I made a week ago and was promised feedback......no feedback. So I made a complaint with the complaint department and low and behold the following day when I called they cant find my credit card application NEITHER the complaint I made !!!! What a circus this bank is. Well back to my original complaint: I did an online credit card application on 6 December and submitted my docs the same day. On the 12th I called Standard Bank to hear what the outcome is. I was told they cannot find my application although I got an email confirmation with ref number (tb-6533r). The person said she will need to contact another department by email as they dont have phones. Strange. Anyways. I called again this morning and got the same response and once again got told they will email the correct department to contact me. So I am still waiting. Can someone PL EASE find out what happend to my application. This is so frustrating. I need feedback asap.