Below standard bank

All I can say is WOW standard bank! and I applaud you for keeping your doors open because how you still have any customers is amazing. I opened my account 5 months ago not knowing the banks reputation as I have been living and working overseas for the past 13 years . So I opened a prestige account stuipidly thinking that I’d get better and a more personnel banking experience.

I have had them freez all my bank cards while out on a Saturday night with friends at montecasino and then have them knowingly lie to me saying it is a system issue, You don’t get to LIE to me when you have my money in your care Banks are meant to be TRUSTED,

I could right a book about about my experiences with standard bank but ll just go over the main issues as they don’t deserve any more of my time then absolutely needed.

The app now that’s a joke it doesn’t work between 1 am and 5.30 am and some times for long stretches in the day, and it’s not just me having this problem its every person I know who banks with them , and it’s not just the app it’s also there internet banking. Now is where they really **** me off I can’t pay with instant EFT because the system is down so I have to use my debit card to pay, and at end of the month I get slapped with about R1100 rands transaction fees and refuse to refund me, I have 10 more stories like that.

Standard bank staff who are supposed to deal with clients with high net worth don’t have a clue what there doing It’s almost comical how *********** they are. If you have special banking needs because of your sizeable assets don’t use them There just don’t have a clue.