Below Standard Bank

I've been calling Standard Bank *** for the past 3 days just to gain access to my banking app as I did a SIM Swop for a lost phone. Yesterday 01/03/2022 I went into the Standard Bank Branch in N1 city to get it sorted but still sitting with no access to banking app. After waiting 30 -45 minutes in a queue I eventually get through to a digital agent and as they were busy with security the call hangs up and no call back. When in the bank the yesterday the guy said I must phone in to fix it, I waited another 20 minutes in the bank on the phone to get the call answered and walked out because how can it take so long to speak to an agent over the phone. They allowed me to leave the bank without my issue being resolved which I think is putrid . I called again today after waiting 50 minutes in the queue and again while doing security the agent hung up and didn't bother calling me back to avoid waiting in the queue. Your call centre is ineffective and inefficient, your hold music and automatic voice recordings is very frustrating and all in all my perception about Standard bank has changed and ultimately I would not recommend your services to anyone else. I would rather tell people to open a FNB account because they are much more professional and looks after people properly. Highly disappointed with the service at Standard Bank , really far below standard.