DI
Devon I

1 reviews | Active since Dec 2012

25 Apr 2017, 17:15

BELOW 'standard' bank

<p>So I get my monthly statement from Standard Bank today and I realised that Standard Bank have already activated an overdraft for me that they are charging me 23% on. I never signed for an overdraft because I do not want the account. How can I get something authorised without even having my signature or thumb print??!! I have not used this bank or account in over a year. I stopped using it because Standard bank just changed my account from a student achiever to a current account and the service levels are atrocious. I wanted to close this account but everytime I go in there is some problem and I must return when I have the necessary stuff or there is one consultant serving 50 people. I am not going to pay a single cent in interest. Someone better sort it out.</p>

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Replies (1)
Standard Bank
Standard Bank's reply28 Apr 2017, 13:58
Official

Dear Devon

Thank you for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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