below standard attitude and brand disloyality

I went into an ATM and tried to withdraw, unfortunately I had reached my monthly withdrawal limit. I walked into the bank to withdraw inside. the guy Teller assisted me and the amount of money I needed required Authorization from someone above him. He called Hes supervisor Nokuthula Ndlovu. Nokuthula Ndlovu came, and she didnt greet me. She was busy on the computer for an extensive time. I got tired of waiting and asked her if there was a problem. Her facial expression answered me before words came out of her mouth(She displayed a great deal of Anger and Unhappiness).

I asked again if there was a problem with my account and she said she needs to confirm a few things regarding where I got the money from. I understood and said to her, she could have at least told me that shes confirming a few things because Ive been waiting and not knowing what the hold up was. She looked up again with her face blue, I could tell she was angry:

Her Response after I saw that she was devastated: " Do you want me to try and help you or must I cancel what I'm doing here '' I couldn't believe the Question My response: ''Yes" (before I could Swallow my words, she walked away from the computer and i was left alone at the teller station until the guy teller came and gave me my ID. it was clear that i had to walk away without any assistance)

What I did Next: I asked for the Branch Manager who was not Present. Fellow employees listened to my complain and called Nokuthula on the work landline. MUCH to my suprise, they said I cant or they cant talk to NOKUTHULA because she is angry and I must come when she is not angry!!!!

what ever happened to a customer always being RIGHT. There is one standard bank Branch in Vryheid. And if I cant be assisted in Vryheid, What Must Happen????

Answer: I will not wait For Nokuthula Ndlovu to be okay, I would like to Move my account to a Different Bank. Please look into my Complain, as I am a very unhappy customer. Nokuthula Showed that she doesnt Know what the standard bank brand means and unfortunately fellow employees cant stand up to her. if that what customer service is at standard bank then alot still needs to be done.

Ricardo Mazwie Mthethwa Unhappy Client