Below Standard

I'm so over Standardbank services. They always quick to lure you to their services but fail to maintain and keep their customers happy. Last month I app**** for a replacement card after my chip started malfunctioning and its been almost a month and nothing has been delivered, yet I was promised it would be ready in 5days.

Whats annoying is they'll tell you you have so & so many benefits including discounts and airport lounge etc, but that is only for once a month. ***** that if you travel a lot right? Kudos to you FNB. If anything I wanna lower my card tier to entry/basic cause i know that I'm not paying money for any fancy frill card or bankers that offer no benefits. "No queues, just call or email your banker"- who is hardly ever available or responds to you. Infact I have even lost track of who mine is after the constant changes.

The poor service level is one of the reasons I left the insurance as well- 4 years of no claims but they failed to lower my premiums till their competitors beat them.

Counting down till my vehicle finance period is complete cause my dissatisfaction has taken a toll. Don't get me started on the unaccounted for transactions that have been taking place under their watch. How is this still happening or rather happened in the 1st place Our? Our investments clearly aren't safe.

I want out!!!