Below par service and unacceptable work ethic - Standard Bank

Ridiculously irritated and frustrated. App**** for a credit card end of March, submitted all necessary documentation, even did the confirmation of employment part for them. No feedback, no updates on the process nothing.

This left me going to the branch twice to try and chase up because the phone lines are a joke. You get sent from pillar to post and when you ask for help or just to be directed to the right person you get an email with the following: "This is not meant for me" Honestly, who has a work ethic like that? It's ridiculous.

It's been a little over 12 business days now and nothing. I kept on trying the telephone lines and every single person promises to get back to me, but once again nothing. The individual who was supposed to have processed my application and submit all the documents hasn't even done that yet.

Really Standard Bank, people try and bring business to you and this is the first impression? It below par and not acceptable.

But hey, I'm just another ***** in the chain. What is customer service right?