MM
Mpilo M
1 reviews | Active since Mar 2020
03 Mar 2020, 08:46
being put on an insurance without my consent!
Standard bank put me on their motor car insurance without my consent of which i picked up from the debit order. when i show them that the car has been insured elsewhere and need i need them to do an urgent refund they say they cant do that. now putting me in default of an insurance that was not in default to start with.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Mar 2020, 11:22Hello Mpilo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Mar 2020, 11:22
Official
Hello Mpilo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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MM
Mpilo M's updateReviewer Update
03 Mar 2020, 19:37I have been asking for an urgent refund since Friday. Saying it's it will be addressed when the pay for my insurance was suppose go be the first does not help especially since I was not contacted about your insurance!
MM
Mpilo M's update03 Mar 2020, 19:37
Reviewer Update
I have been asking for an urgent refund since Friday. Saying it's it will be addressed when the pay for my insurance was suppose go be the first does not help especially since I was not contacted about your insurance!
Standard Bank's replyOfficial
13 Mar 2020, 15:35Dear Mpilo Mkhize
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Mar 2020, 15:35
Official
Dear Mpilo Mkhize
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***