BEING **** TO

Earlier last year I put a complaint onto this website re the fact that i have been asking Standard Bank to email me statements. You could send an sms to ask for this to be done. It never was so i complained on this site. They then started sending statements to the wrong address. I asked for it to be corrected and I have an email from Helga Coetzee confirming that this had been done. I even phoned last month and was advised that the email address is correct. This week I received an email from them re the rate change and it went to the incorrect address. Why am I being **** to? Why can they not get the basics right? This is the typical *********** service I receive from Standard Bank