RK
Russell K

1 reviews | Active since May 2014

13 Dec 2016, 07:15

BEING IGNORED-NO SERVICE

<p>What is the point of having a secure meassage option when they ignore it. On 8 and 12 December I sent a message for the bank to make a change for me on my profile. Nothing has been done about it. What is the point of banking with Standard Bank when they ignore you and offer no service?</p>

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Replies (2)
Standard Bank
Standard Bank's reply13 Dec 2016, 14:06
Official

Good day Russell

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply14 Dec 2016, 13:10
Official

Good day Russell

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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