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Nkosoxolo N
1 reviews | Active since Aug 2025
07 Aug 2025, 08:07
Being ignored by Standard bank
I called standard bank several times trying to find out why was I given an assurance premium on my home loan without being informed about it. It was never discussed with me I never quoted I do not even know what iam covered for or how much am I covered for. I am paying R1400 every month. When I call the bank I get transferred up to 8 people the minute I mention the word "assurance premium". I went as far as to calling their complains department with no help also from them.
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Standard Bank's replyOfficial
07 Aug 2025, 08:41Good day Nkosoxolo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Aug 2025, 08:41
Official
Good day Nkosoxolo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***