1 reviews | Active since Mar 2013
BEING IGNORED BY STANDARD BANK
I made a complaint in November and on 7 January and i have not received a response. I have an Revolving Credit [RC] acc that was handed over to Credit Solutions Services. This company is submitting debit orders to an account that I no longer use;Standard Bank suspended the current account because of non-use. They submitted again yesterday. WHY? the account is up to date. 1. This RC account is up to date; I pay cash on my accord without anyone phone me; meaning Standard Bank is paying them [debt collection] for doing nothing 2. I have never made a payment arrangement with this company; according to Council Of Creditors, they can not just submit debit orders without making an arrangement with me [and why should I make an arrangement; im paying on my own] 3. Why didnt Standard Bank let this company know that the current account is no longer in use 4. Between Standard Bank and CSS, please pay the bank charges I am accruing for these debit orders
Hello Crimore
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
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Hello Crimore
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********