jW
johan W

1 reviews | Active since Oct 2017

13 Oct 2017, 14:51

Being harassed by Standard Bank for a load I do not have - disgusting service

Two days ago I started receiving voice mails from Standard Bank demanding payment for a load account. I have NO load account at Standard Bank. I logged on to the web site to complain after around 8 messaged yesterday at around 12:00 and completed the online form. I have still not been contacted back. This morning after many more messages I called the number and was advised that they do not have my cell number in their system and that it must be a glitch. I then spoke to the supervisor who would call me back shortly. This did not happen but the messages keep coming. I just called again speking to Alex Sitole who refuses to call me back or get his supervisor to call me back (on leave) and refuses to get complaints to call me back. Disgusting service from a bank that I have nothing to do with. Please get your systems right and stop harassing me with voice messages.

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Replies (3)
Standard Bank
Standard Bank's reply14 Oct 2017, 06:29
Official

Thank you for posting your comments.Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Oct 2017, 14:34
Official

Dear Mr Wassermann

Thank you for taking the call.

Further communication will follow.

Regards,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Oct 2017, 08:08
Official

Dear Mr Wassermann

Kindly refer to the email correspondence wherein the feedback has been provided.

Regards,

Complaint Resolution Centre

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