Being denied access to Internet banking!!

Item: Standard Bank
Rating: 1
Author: Kagiso N

Being denied access to Internet banking for 6 months now!! It seems no branch is able to change my cell phone number where I am supposed to receive my otp. I first went to the Boulders mall branch and they said it should be fine in 24 hours, 24 hours passed and nothing happened. Fast forward around October I went to the Maponya Mall Branch and they said it should change in 24 hours, yer again 24 hours passed and nothing happened. Yesterday I went to the Jubilee Mall branch, when I got there I complained that it isthe 3rd time I'm going to a branch and I could get assistance. The lady updated my profile and said it should change in 24 hours. 26 hours has passed now and nothing changed. Does this then mean I won't ever get to use my Internet banking or?

Helpful (0)

Replies (6)

Standard Bank's replyOfficial

21 Dec 2023, 13:50

Dear Kagiso

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply21 Dec 2023, 13:50

Official

Kagiso N's updateReviewer Update

21 Dec 2023, 14:02

How can I get assisted? My frustration will ease when I get access to my banking app or Internet banking

Kagiso N's update21 Dec 2023, 14:02

Reviewer Update

How can I get assisted? My frustration will ease when I get access to my banking app or Internet banking

Kagiso N's updateReviewer Update

21 Dec 2023, 14:05

Kagiso N's update21 Dec 2023, 14:05

Reviewer Update

Standard Bank's replyOfficial

21 Dec 2023, 15:06

Dear Kagiso,

We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.

If you need any further assistance, please don’t hesitate to reach out to us.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply21 Dec 2023, 15:06

Official

Kagiso N's updateReviewer Update

10 Mar 2024, 14:20

Thank you Standard Bank Hello Peter Team I was assisted by your team in a matter of minutes on the same day that I logged the complaint. I appreciate your assistance

Kagiso N's update10 Mar 2024, 14:20

Reviewer Update

Thank you Standard Bank Hello Peter Team I was assisted by your team in a matter of minutes on the same day that I logged the complaint. I appreciate your assistance

Standard Bank's replyOfficial

10 Mar 2024, 14:43

Dear Kagiso

Excellent customer service is our priority, and we are happy that we met that mark!

We look forward to serving you again soon!

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply10 Mar 2024, 14:43

Official

Dear Kagiso

Excellent customer service is our priority, and we are happy that we met that mark!

We look forward to serving you again soon!

Kindest regards,
Standard Bank Hello Peter Team
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