BG
Brandon G

1 reviews | Active since Aug 2014

05 Feb 2018, 12:29

Being charged without consent or notification - Shocked!!!!

Good Day,

I have been a standard bank customer for a long time and this is the first time I have been shocked with the recent notification charges that have gone off my account without my permission or knowledge.

I called in and was advised that there had been some changes in pricing but I was being charged for every notification going of my account - I was never charged before and now all a sudden over 18 charges on the 01 February 2018.

This is unacceptable and would like all charges for notifcations be reversed as soon as possible, I did advise them to change it back to normal where I was not being charged anything.

No one had authorized any changes to be made to my notifications at all so I do not know why Standard Bank took it upon themselves to do that.

Regards

Mr B Govender **********

0
Replies (2)
Standard Bank
Standard Bank's reply05 Feb 2018, 12:31
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Feb 2018, 10:56
Official

Dear Brandon

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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