FM
Fefe M
1 reviews | Active since Sept 2014
13 Mar 2024, 08:58
Being charged private banking fees on a My mo account
I requested to downgraded my account from private banking in October 2023 but it seems it was actioned late. The banking fees for November and December were reversed, but I noticed that the Jan fees were still private banking fees which I requested for them to reverse. I have been logging calls since beginning of February 2024, they get closed without giving me feedback, when I call the consultants says according to the system, I got feedback, then further says they will add notes for actioning of the reversal. It is now mid-March with the back and forth, opening new cases and closing without feedback or the January private banking fees being reversed. I have legit exhausted all options because I have wasted so much time and airtime and there seems to be no way of escalating the complaint internally.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
13 Mar 2024, 09:01Dear Kefentse
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
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We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2024, 09:01
Official
Dear Kefentse
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Mar 2024, 09:54Dear Kefentse
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2024, 09:54
Official
Dear Kefentse
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
FM
Fefe M's updateReviewer Update
14 Mar 2024, 10:45Thank you to the Hello Peter team and specifically to Thabisile Nxumalo, for taking the time to hear my frustrations and resolving my case in a timely and respectful manner. She kept me updated at all times. 5 stars for sure, I will update my rating accordingly, my only wish is the internal team to take time to hear customers and resolving issues to prevent them from getting to public platforms like Hello Peter, either way Kudos to the Standard Bank Hello Peter Team
FM
Fefe M's update14 Mar 2024, 10:45
Reviewer Update
Thank you to the Hello Peter team and specifically to Thabisile Nxumalo, for taking the time to hear my frustrations and resolving my case in a timely and respectful manner. She kept me updated at all times. 5 stars for sure, I will update my rating accordingly, my only wish is the internal team to take time to hear customers and resolving issues to prevent them from getting to public platforms like Hello Peter, either way Kudos to the Standard Bank Hello Peter Team
Standard Bank's replyOfficial
14 Mar 2024, 10:50Dear Kefentse,,
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply14 Mar 2024, 10:50
Official
Dear Kefentse,,
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***