MI
Muhamed I

1 reviews | Active since Sept 2017

08 Sept 2017, 14:09

Being charged for services not ordered

I notice that I am being charged for an overdraft facility that I have not app**** for or even knew I had.

0
Replies (2)
Standard Bank
Standard Bank's reply09 Sept 2017, 05:31
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply11 Sept 2017, 13:40
Official

Dear Muhamed Yaaseen Ismail

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***