Being charged for an account that was never used

Standard Bank has charged me for an account I had opened and that I have not used or activated. Each month it gets charged a service fee plus interest etc. This feels like ******ion and I feel like taking this to social media. They need to write off the charges. Their competitors do not do this. This should be reviewed and regulated. As it is, the cost of living is increasing. Then you get something like this. Damaging your records and credit score.