NJ
Nooraan J

1 reviews | Active since Aug 2013

29 Sept 2017, 16:10

Being charged for airtime purchases

Why am I being charged for airtime purchases when FNB offers this for free??? I've been with Standard Bank for years now...and I don't understand why I pay 100 pm if they still charge me for EVERY SINGLE THING!!!

I'm definitely changing to another bank.

0
Replies (2)
Standard Bank
Standard Bank's reply30 Sept 2017, 01:07
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply02 Oct 2017, 08:53
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***