Being Bul**** with up to date account

This is the second time I write about this issue with Standard bank. I have an advance account with them since January 2012 and have been paying every month until I lost my job in 2013. During this 2 years and 6 months I used my pension fund to keep my accounts up to date. The last 2 months I had a problem where my money was up. I contacted SB and played open cards with them. They do however always say that we should be open and honest with them during a difficult time and they will do what they can to assist? Well....they do not. I started working again in January 2016 and brought my account up to date in 3 months. This was also after an agreement with them. 2 months later I was handed over to lawyers for debt collection. I stated my case and continued paying again as agreed with them. Up to date I have been contacted by about 5 different lawyer companies for debt collection. last night I received a mail demanding full outstanding payment. I am a normal salary worker and not able to do it.

I feel I am being bul**** by them even after I have been 100% honest with them. Is this practice standard form Standard Bank? Surely looks like it.

I urge SB to contact me so we can sort this issue out.