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Riaan R

1 reviews | Active since Oct 2017

18 May 2020, 08:56

Being a prestige customer at Standard Bank is a joke.

After more than 8 years with Std Bank, I am sorry to say that STANDARD BANK are the worst service provider in SA!!!! As a prestige customer with overdraft/credit card/revolving loan, I have never skipped a payment on any of my accounts with STANDARD BANK or any other financial institution for that matter. I requested payment holiday on all this accounts but up to today the call center people and sms's are I receive every hour is absolutely just beyond ridicules. No one at STANDARD BANK can assist me and everyone keeps on telling me to resend my emails for the request of the payment holidays comm that I send. So now what do I do? I am now forced to move my business to another bank and they can carry on with bombing me with phone calls etc. WHAT THE HECK MUST I DO?!!!!! I have motor vehicle finance with ABSA and it took them less than 3 days to put my payment holiday in place. Please stay away or move from Std Bank to never let this happen to you as a human being. This is the worse experience I ever had in my entire life and am beyond shocked to believe that this is possible. STANDARD BANK, good buy!!!!

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Replies (2)
Standard Bank
Standard Bank's reply18 May 2020, 09:19
Official
Hello Riaan 

Thank you for posting your comments. 

Your matter has escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply26 May 2020, 12:26
Official
Dear Riaan van Rooyen

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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