Behind the times

So here we are again std bank. If it wasn't for the fact that you even make it difficult to close an account, I would've moved to FNB already. I tried to stop a devit order for an acc that is paid in full via unternet banking. However I keep getting an error saying that the service is temporarily unavailable. Oh how I love it when you have options that you cant use. And why is it that its not an option on cell phone banking like with fnb. Get with the times. As a working student mom I do nit have time to VISIT MY NEAREST BRANCH. And best of all, after seeking assistance I am told I will receive assistance from internet banking dept on the 7th of November. Absolutely rediculous to wait more than a week for help. By then this debit order has long since been debited. I really cannot stand how difficult it is to deal with std.