RB
Rory B

1 reviews | Active since Aug 2023

19 Feb 2024, 12:20

********* behaviour from the Bank

What a disappointment. A few years back I got into financial difficulties. All my accounts with Standard Bank were handed over. No support or understanding from the institution. It took me a few years, with regular payments, and last year I was able to eventually afford the 40% discount offered to me on the 2 remaining accounts. I accepted the offers and immediately made the payments. This was for a current account and an RCP. The two relevant attorneys (Mac Roberts and Norton Lambrianos) confirmed receipt and that all was in order. It would appear however that Standard Bank has reneged on their part of the deal. The discounted amounts on both accounts have now both been handed over to new attorneys for collection. This is in my opinion *********.

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Replies (3)
Standard Bank
Standard Bank's reply19 Feb 2024, 12:22
Official
Hi Rory

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply20 Feb 2024, 17:11
Official
Dear Rory 

We will request our team to look into this matter.

Sorry for the inconvenience.

Thank you

Kindest regards, Standard Bank Hello Peter Team*** 

Standard Bank
Standard Bank's reply21 Feb 2024, 11:05
Official
Hi Rory

Thank you for taking our call.  Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, Standard Bank Social Media Team ***