JB
James B
1 reviews | Active since Nov 2021
28 Jun 2023, 15:51
Begging Standard Bank for credit card statements
I have used this platform previously to complain about Standard Bank reusing to send me my credit card statement each month. I made a late payment because no statement to remind me, this has never happened before, and I awas charged interest.. I phoned today and spoke to a lady who said I should get a credit card statement each month.i was left holding on for 3 minutes and thought your page I will hopefully speak to someone who will send me my monthly statements.
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Replies (2)
Standard Bank's replyOfficial
28 Jun 2023, 15:53Hi James
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Jun 2023, 15:53
Official
Hi James
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
29 Jun 2023, 13:05Hi James
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Jun 2023, 13:05
Official
Hi James
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team