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jadeabrahams J

1 reviews | Active since Jan 2017

11 Jan 2017, 12:24

Begging for your own money

<p>Money was incorrectly transferred into a loan account instead of the Personal account on the 15th Dec 2016. Went to three different Standard Bank branches to the balance of the funds refunded. Each time the branch was vistied then its either they busy with the investigation and come back in 3 days. Every 3rd day then its the same story. Spoke to the Branch manager of Standard bank Tygervalley on 7th January 2017 and he ensured that an answer will be available on the 9th January 2017. On the 9th Jan 2017. The branch manager was not available and was told again 3days. Its almost a month and the funds are needed</p>

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Replies (2)
Standard Bank
Standard Bank's reply12 Jan 2017, 10:08
Official

Good day Jahid Abrahams

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Jan 2017, 14:42
Official

Good day JahidAbrahams

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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