begging for service

I app**** for an increase on my revolving credit facility with Standard bank , which at first was approved and I just had to sign the paperwork. That process delayed and I was later told that I should apply for an overdraft increase because the increase on the revolving credit was declined, I comp**** because I need money for a serious reason. on Saturday my prestige banker told me that they approved the overdraft and would load it later that day, I waited and waited, nothing came forth. this morning I called her again and she told me that my husband first needed to approve the overdraft before they could release it, he did and nothing happened still. I called her back, she is now not taking my calls so I resorted to calling the call centre, they don't have a clue what is happening in my profile. if they cannot increase my overdraft, I believe that I am reasonable enough to understand that , I don't need to be given the run around like that . All I ask is that someone communicate with me truthfully.