been trying to obtain a personal loan

<p>I have been trying to apply for standard bank loan for more than a week now. No one calls me back, so I sent an email through requesting loan and pre emptively supplying all documentation. In the email i explicitly stated that they must let me know of any other documentation they need so i can provide via email up front. A person eventually phones me completely unprepared for the phone call asking me again for everything I have already providded I also stated in the email to let me know before hand if there is anything else they need. How I am expected to come up with a list of expenses over the phone ? I don't understand why i cant't provide everything that is needed up front via email and then a phone call only after i have been approved to finalise everything? Is this so difficult? </p>