Been 5 weeks since we gave the go ahead for bond - no feed back

Bond no: ********** 06 - Long story short, we want to remove one name from an existing bond and add another (we sent all required documentation) and Karen van den Berg at the Keywest Branch was absolutely awesome!! The lady that's working on our account (no name given) is now saying that we need to pay R17 000.00 (need to pay for registration fees AGAIN) and we know for a fact that we only need to pay R6 500.00 more or less (TRANSFER FEES) - This specific lady made a mistake and she doesn't want to acknowledge it and send the correct instruction to the attorneys! We've been waiting 5 weeks because of this. We are actually thinking of moving the bond to Nedbank as they are more than willing to assist us with our request - I've been with Standard Bank for many years and feel it's unfair that one person is trying to "*****" us with the fees mentioned. We even consulted with our attorneys and people at the bank and they confirmed we shouldn't be paying the registration fees again but only the transfer fees ...... it's R10 500.00 difference ...... please, if anybody can assist us in getting this sorted we'll appreciate it!