Become more modern to save customers time

Item: Standard Bank
Rating: 1
Author: Fagan J

Spent over 2 hours in the branch, over 30 minutes being on hold with call center to send OTP to my new number and nothing cane of it. Nearly 3 hours wasted. I was placed on hold again after 30 minutes and then the line was dropped .

Any other bank will assist with change of numbers, you should decrease customer effort not increase it

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

22 Oct 2022, 11:38

Good day ***an Julie

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply22 Oct 2022, 11:38

Official

Fagan J's updateReviewer Update

27 Oct 2022, 11:20

4 business days later and still not a single call. This is ridiculous. You should learn a thing or from Capitec

Fagan J's update27 Oct 2022, 11:20

Reviewer Update

4 business days later and still not a single call. This is ridiculous. You should learn a thing or from Capitec

Standard Bank's replyOfficial

27 Oct 2022, 11:51

Good Day ***an

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply27 Oct 2022, 11:51

Official